CUSTOMER TERMS
International: 30% Deposit / 70% Prepay
Domestic: 30% Deposit for orders over $5000
All new customers must PrePay
Your current terms - whether Prepay or Net30 will automatically apply to this season’s orders. Any requests for review will take place for the following season. Payment terms are subject to change based on payment history.
All Immediate Orders are Prepay Only.
Payment Update:
Payment is due no later than two weeks after we send your order confirmation and payment is requested. After two weeks, we will apply a fee of 5% of your total order, and the fee will increase to 10% after one month, and so forth.
All goods shall be shipped at the customer's expense unless otherwise specified on this order or authorized by a Matta NY team representative. Shipping fee will be added to the order before charged.
All orders are valid unless canceled in writing by the purchaser within ten days of ordering. Any orders canceled after the selling season closes and after production begins are subject to a 30% restocking fee. Matta reserves the right to charge this cancellation fee to the credit card supplied at the time of order placement.
In addition, please submit any requests for changes to shipping and payment terms before the close of the season's sales window. Matta is not responsible for any changes requested after that time. Such requests submitted after the season's sales window closes will not be guaranteed and are subject to approval.
Returns:
We have a strict no return policy unless pieces are factory damaged and the request needs to be submitted within 10 days of receiving the product. We will allow undamaged in-season returns on a per-basis circumstance with a 35 USD restocking fee.
Discounts:
We ask that you not discount the following styles- Yamini Booj Dresses, Nitika Nima Dresses, and our cotton/silk Dupatta Shawls/Pareos.
Social Media Policy:
If you wish to repost Matta images for social media purposes, you must, at minimum, copy all credit and tagging details so that the correct people receive credit and are tagged on your feed. Please request permission to use our images on your website or use the images for advertising and email marketing purposes.
Minimum Assortments:
Apparel 3 units per style and color, all apparel is sized XS-XL (unless otherwise indicated)
Dupattas: 2 minimum per color
Dupatta Noor & Jamdani: 1 minimum per color
Custom + Collaborations: Please email orders@mattany.com
Online Platforms:
All customers must advise before selling Matta on any third party e-commerce platforms and maintains the right to withhold permission.
Our Products:
Matta products are crafted by hand by skilled artisans. Slight variations may be found among products which, otherwise, are the same. These characteristics are intentional; they demonstrate authenticity and contribute to the beauty and personality of each item.
Prices:
This catalog is for retail resellers only, and orders and resale locations are subject to approval by Matta. Resale through third party online marketplaces is expressly not approved unless otherwise indicated by Matta in writing. Prices shown are in US dollars, FOB New York; they are guaranteed for the Markets and subject to the terms indicated below.
Suggested retail markup: 2.3x
