Do I need to create an account to place a wholesale order?
Yes, creating an account helps track orders and provides access to wholesale pricing and special offers.
How do I create a wholesale account?
You can create a wholesale account by clicking on the "Register" button on our website and filling out the required information. A login code will be sent to the registered email.
Will my previous account details transfer to Shopify?
Yes, account details can be transferred with your permission. Email orders@mattany.com.
Who qualifies for wholesale pricing?
Our wholesale program is available for approved wholesale accounts. If you are looking to become a wholesale account, please contact us at orders@mattany.com.
How can I place an order?
You can place an order directly through our website by logging into your account, selecting products, and completing the checkout process.
Where can I access my new customer account on Shopify? Here
Do orders require approval?
Yes, orders must be approved before they are confirmed. You will receive an email confirmation from our sales team for confirmation.
Is there a minimum order quantity?
Yes, the minimum order quantity varies by product. Please check the product description for specific requirements.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placing the order by contacting orders@mattany.com.
What payment methods do you accept?
We accept all major credit cards, wire transfers, and PayPal. Payment terms may also be arranged for recurring customers.
Do you offer payment terms?
Yes, we offer Net 30/60/90 payment terms for qualifying businesses. Please contact us for more details on how to apply.
What are your shipping options?
We offer standard, expedited, and international shipping options. Shipping rates and delivery times vary based on location and order size.
How long will it take for my order to arrive?
Standard shipping usually takes 5-7 business days. Expedited and international shipping times vary based on the destination.
Do you ship internationally?
Yes, we ship to most countries. International shipping fees and customs duties may apply.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.
What is your return policy for wholesale orders?
We accept returns within 10 days of delivery for defective or damaged items. Due to the nature of wholesale, returns for non-defective items are not accepted.
How do I report a damaged or defective product?
Please contact orders@mattany.com within 10 days of receiving the order to report any issues.
Can I exchange items in my wholesale order?
Exchanges are only available for damaged or defective items. Please reach out to us for further assistance. Swaps are considered on a per basis circumstance.
Do you offer product samples?
Yes, we offer samples for select products. Please contact our sales team orders@mattany.com to request samples.
Are your products customizable?
Yes, we offer customization options for certain products. Please reach out to discuss custom orders and lead times.
Where can I find product specifications and details?
Detailed product specifications, materials, and dimensions are listed on each product page. If you need additional information, feel free to contact us.
